FAQs

WHAT IS YOUR RETURNS POLICY?

A: We offer a 14 day exchange period on size only, if your item is returned in original condition, unworn and with tags attached. Please make sure your item is free from:

- Make up, stains, animal hair etc.

- Free from scent, deodorant, perfume or washing powder

Please be careful when trying on our garments! Unfortunately we are unable to cover the cost of return shipping for customers. If you need to exchange your size, please visit our Delivery and Returns page and use our returns portal.

Please note for swim ,undies, bodysuits/one piece are not eligible for return.

-Items marked "SALE", PURCHASED WITH A PROMO or "SAMPLE" are not eligible for return. Please make sure you've read the list of possible faults in all SAMPLE products before checking out, they are discounted for this reason.

 

HOW DO I EXCHANGE A SIZE IF YOU ARE OUT OF STOCK?

A:You can do this via our returns portal with our shop now feature. If we are well and truly sold out of the size you need, we can offer you a refund less the cost of shipping.

 

WHAT HAPPENS IF I WAS SENT AN INCORRECT ITEM?

A: If you have received an incorrect item (this includes incorrect size or color) we will require you to send through a photo of the item to hello@HALODAZE.com or via the return portal - and then we will be able to proceed with further information on what to do next. We will reimburse shipping expenses when the receipt is included in the return package. When returning an incorrect item please ensure that the garment gets back to us in an original unworn condition with tags attached.

DO THE PRODUCTS RUN TRUE TO SIZE?

A: Measurements for you to refer to when picking a size are outlined on our website, to help you achieve the best fit. Some items are sized/fit differently depending on material.

 

I ORDERED THE WRONG SIZE BY ACCIDENT, AM I ABLE TO CHANGE IT BEFORE YOU SHIP IT OUT?

A: Please contact hello@halodaze.com and we will help you anyway we can, as long as you contact us before the product is shipped. Please remember, during launch/restock periods we receive high volumes of orders and emails and can't always make changes to orders before they're shipped.

 

WHEN WILL YOU BE RESTOCKING?

A: The best way to find out about any Halo Daze™ updates including restock dates, is to join our mailing list. Our members are the first to know and you can sign up easily by scrolling to the bottom of any page on our website. 

 

MY ORDER HAS NOT ARRIVED YET.  If you have received confirmation that your order has been dispatched, please check your tracking number and/or contact the courier listed - sometimes couriers fail to update tracking information.

If you have not received any confirmation from us – please contact us & we will check the status of your order and resend tracking details to you.

 

I ENTERED THE WRONG DELIVERY ADDRESS, CAN I CHANGE IT?

Unfortunately once an order is placed it is unlikely that the address can be changed.  However, if you do wish to amend your address, please email us at info@halodaze.com as soon as possible and we will do our best to help you.

 

WHAT IS A PRE-ORDER? A pre-order is an item that is currently out of stock but awaiting delivery from our designers/manufacturers, that we have made available for early purchase. If you pre-order an item, it ensures you secure that item in advance; you won’t miss out. Please note that the estimated delivery date for pre-orders is an estimate only based on information from our manufacturers and shipping company and subject to change.